This morning I went to a regular appt. to do an exam on a guy for life insurance. Well I got all the medical questions asked and then he abruptly decided that he no longer wanted to get life insurance through that company because "we" were being too invasive. So I left, I went out to my car and cried. I felt so hurt and upset and angry. So I called my mom and talked to her about it, that helped some. Then the thought occurred to me that he didn't get it, he didn't understand that it's the process, even if he chose to go with another company they would still be invasive ie. ask for medical history, draw blood and take a urine test. So hoping I could help him understand how the process works and that he would change his mind - this I did out of the kindness of my heart because personally I don't care if he gets life insurance or not. And I am only out the money I would have made if I had been able to complete the exam - So I called him to try and explain that no matter what insurance company you go with they will want all that stuff and they will probably charge more per month than the one he was working with today. I wanted to save him some time and effort. Well he didn't listen to me and ended up hanging up on me. So I cried some more and went to mom for comfort. We talked and I felt better.
What I learned is this.
Not everyone knows how the insurance process works and the insurance companies don't explain the process well, if they explain it at all. So I can now do my job better by explaining what my part of the process is and why they need all the information that I gather. I will be changing the way I do my exams and be more open about how it all works from now on. I hope I never have that happen again, it was humiliating and awful. The funny part will be if he does go with another insurance company and ends up with me as an examiner again. After all I work for over 600 different insurance companies, another point he wouldn't listen to.
I won't be going back to his house ever again, but I am glad I learned something from this awful experience.
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Oh sweetie - I'm so sorry. I saw that you called, and I missed you - I was talking with a friend who was in crisis. It stinks when you put yourself out on a limb, and then get slapped in the face. Chin up - I still love you!
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